Legal

Privacy Policy

Last updated 8 August 2026

1. Our approach

We collect the minimum personal data needed to operate accounts, take payment and deliver reports. We do not sell personal data, and we do not build advertising profiles.

2. What we collect

Required at signup: your name, email address and mobile number. Optional: company, city, investor profile and business experience — provided only if you choose to. We also record account activity such as login timestamps and audit events, and technical data such as IP address for security and rate limiting.

3. Payment data

Payments are processed by Razorpay. Card numbers, UPI credentials and bank details are entered directly with Razorpay and are never transmitted to or stored on our servers. We retain only payment identifiers, amounts, status and method, which we need for reconciliation, receipts and refunds.

4. Why we process it

• to create and secure your account
• to take payment and issue receipts
• to generate and deliver the reports you purchase
• to send transactional email about your account, payments and reports
• to detect fraud, abuse and security incidents
• to meet legal, tax and accounting obligations

5. Passwords

Passwords are hashed with Argon2 and a per-user random salt. We never store plaintext passwords and cannot recover them — a reset issues a new one.

6. Sharing

We share data only with processors needed to run the service: our payment gateway (Razorpay), our email provider, and our hosting and infrastructure providers. We disclose data to authorities only where legally required.

7. Retention

Account and report data is retained while your account is active. Payment and tax records are retained for the period required by Indian law. On deletion request we remove personal data except records we are legally obliged to keep.

8. Your rights

You may access, correct or request deletion of your personal data, and request a copy of it. Write to support@mapmyfranchise.com from your registered address, so that we can confirm the request is yours before acting on it, and we will respond within a reasonable period.

9. Cookies

We set essential cookies to keep you signed in, protect against cross-site request forgery, and authorise the analytics workspace for a plan you own. We do not use advertising or cross-site tracking cookies.

10. Security

Data is transmitted over TLS. Access to production systems is restricted and audited. No system is perfectly secure; we will notify affected users of any breach that presents a material risk, as required by law.

11. Contact

General privacy questions, from anyone: info@mapmyfranchise.com.

Requests about data held under an account — access, correction, deletion, or a copy — go to support@mapmyfranchise.com from the registered address, as described in section 8.