Legal

Refund & Cancellation Policy

Last updated 8 August 2026

Summary. Before a report is generated, you can cancel for a full refund. After a report has been delivered, the work is complete and the purchase is normally non-refundable. Technical failures never cost you a plan.

1. Before report generation

If you have paid but not yet started report generation, you may request a full refund by contacting support@mapmyfranchise.com with your order reference. Approved refunds are returned to the original payment method, normally within 5–7 working days of approval, subject to your bank's processing times.

2. After report generation

Once a report has been successfully delivered, the service has been performed and the purchase is non-refundable, except where required by applicable Indian consumer protection law or where the report is materially defective.

3. Technical failure

If report generation fails, your plan is not consumed. You may retry at no additional cost. If we are unable to deliver the report you paid for, we will either restore your plan or refund the purchase in full — your choice.

4. What is not refundable

dissatisfaction with a recommendation, where the report was delivered as described
a change of mind about the city, franchise or area after the scope was confirmed
business outcomes that differ from the report's modelled estimates

5. Duplicate payments

Duplicate or erroneous charges are refunded in full on identification, whether you report them or our daily reconciliation detects them first.

6. How to request

Email support@mapmyfranchise.com from your registered address with your order reference and the reason for the request. We acknowledge within 2 working days and decide within 7.